Returns & Refunds
Thank you for shopping with Ceemee Organic!
We strive to give you the best products possible and make everybody happy, but we understand sometimes things may not work out for you.
If you are not fully satisfied with your product or have any question, please contact us at email@example.com, we will do everything we can to provide a solution to your queries.
Some of our products are handcrafted, so there may sometimes be some variations in colour, texture, finish, or size. These are not considered flaws, as that’s what makes these products completely unique and eco-friendly made.
Should you not be satisfied with your product, you have 28 days from date of receipt to return it.
For returns to be eligible please make sure that: Your item is unused, unopened and in the same conditions you received it.
We do our best to avoid waste, and even though we try to keep packaging to a minimum, we want to avoid any further waste created by re-packaging processes.
Please be aware due to the nature of these items for hygiene and safety reasons, we are unable to accept returns on the following products:
Bamboo Body Exfoliating Brush
All Konjac Sponge
Eco Friendly Loofah Sponge
Jigida Beads Colourful Beads
Kitchen and Household Loofah Sponge
Sisal Beech Wood Household Cleaning Brush
Sisal Mesh Soap Saver Bags
Organic Japanese Matcha.
We cannot refund return delivery costs.
If your item is returned to us undelivered due to incorrect postal address, not collected from courier in time, etc., we will require you to pay the full postage cost (i.e., £4.95 for a Royal Mail small parcel) to have your order re-sent to you.)
Please make sure you do contact us before returning your product: firstname.lastname@example.org
Return address: Provided upon request.
Once we receive your item, we will inspect it and inform you of the status of your refund.
Once the refund is approved, we will process your product cost refund on the method of payment used for your original purchase.
If you have any questions about returning a product to us, please contact us at email@example.com